Clutch Hutch Aviary

HOW TO ORDER

Last updated February 19, 2025

Payment & Ordering Information

To place a deposit or complete a purchase, checks should be made payable to Clutch Hutch and mailed to:

3929 Broadway

Suite 3

Rockford, IL 61108

Please include a note specifying which bird you are reserving, particularly if the name on the check differs from previous communications via text or email.

Important Ordering Details

Placing an order does not mean your bird is immediately available. Please contact us to discuss availability and estimated timelines before submitting any deposits.
A nonrefundable deposit of 50% of the bird’s purchase price is required to reserve a specific bird or secure a spot on our reservation list.
If shipping is required, the flat-rate live animal shipping fee is $89.99.
Shipping is weather-dependent, with safe transport occurring only when temperatures range between 50°F–90°F. Please consider seasonal weather conditions when planning your purchase.

We appreciate your understanding and continued support. Thank you for helping us prioritize the safety and well-being of our birds.

Due to recent events, we are implementing a change regarding the purchase and deposit process for live birds. Effective immediately, all payments—including deposits, balances, and full purchases—will only be accepted via personal check or bank-certified check.

Reason for This Change

Unfortunately, there have been multiple instances where customers have filed chargebacks with their credit card companies after receiving their birds. These disputes negatively impact our small business, harm our reputation, and most concerningly, put the welfare of our birds at risk.

While we can and have contested chargebacks, the process is largely automated and does not account for the distinction between a live animal and a standard retail product. Despite providing thorough documentation, we have still lost disputes at the discretion of the credit card companies. Accepting checks provides an added layer of security—for both our business and the birds in our care.

We understand that this change may be an inconvenience, and we sincerely apologize. If you have any questions or concerns, please do not hesitate to contact us at (779) 970-5943 or email us at clutchhutchaviary@gmail.com.